Terms of use

Last update: 06/11/2025

Welcome to the Mello Vinícola e-commerce platform. By accessing and using this website, the customer agrees to these Terms and Conditions of Use. If you do not agree with any condition, you must immediately stop using the site.

1. SERVICE OBJECTIVE

Mello Vinícola offers online sales of wines, alcoholic beverages, derived products, and other related items (such as accessories and gifts). Purchases are made directly through the website, with delivery throughout Brazil.

2. AGE RESTRICTION

According to Brazilian law, the sale of alcoholic beverages to individuals under 18 years old is prohibited. By making a purchase, the user declares to be of legal age. Mello Vinícola may request proof of age, under penalty of order cancellation.

3. ACCOUNT REGISTRATION AND SECURITY

To purchase on the site, users may create an account with personal data and contact information. The customer is responsible for the accuracy of the information provided and for the security of their login and password.

Mello Vinícola is not responsible for unauthorized use of the account by third parties.

4. PRICES AND PAYMENTS

5. DELIVERY

6. EXCHANGES, RETURNS, AND CANCELLATIONS

Mello Vinícola complies with the Consumer Protection Code.

✅ Right of withdrawal: Customers may request a return within 7 calendar days after receiving the product, provided that:

✅ Defective or damaged products: If the product arrives with visible damage or any issue, the customer must contact us.

Refunds will be processed through the original payment method. Specific rules may apply in cases involving shipping costs.

7. PRIVACY AND DATA USAGE (LGPD)

By using the website, the user agrees to the collection and use of personal information for:

Mello Vinícola does not sell personal data to third parties. Information may only be shared with payment processors, logistics providers, and fraud prevention services.

Customers may request data deletion or correction at any time.

8. INTELLECTUAL PROPERTY

All website content — texts, photos, trademarks, labels, logos, and descriptions — are the property of Mello Vinícola. Any unauthorized reproduction is prohibited.

9. LIMITATION OF LIABILITY

Mello Vinícola is not responsible for:

Consumers must use the products responsibly.

10. CUSTOMER SERVICE

For questions, cancellations, exchanges, or order information, customers can contact us through the official channels:

📞 Phone/WhatsApp: +55 87 98147-9464
📧 [email protected]

11. TERMS CHANGES

Mello Vinícola may update these Terms and Conditions at any time. The most recent version will always be the one published on the website.